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512, 2014

Be Positive

December 5th, 2014|

keep-calm-and-be-positiveYour attitude shows through in everything you do. When you are hiring new staff remember you can teach the how to of a role but attitude comes from the person and only they can change it. So surround yourself with people who possess a positive attitude, […]

411, 2014

Focus on getting better

November 4th, 2014|

focusHoping we have the ability to improve and reach our goals is important, but believing you can get the ability is so much more important. Many of us believe that our intelligence, our personality, and our physical aptitudes are fixed – that no matter what we […]

2410, 2014

A winning Smile

October 24th, 2014|

smileSmile and the world smiles too.

There’s nothing like a smile to create a good first impression. A warm and confident smile will put both you and the others at ease. So smiling is a winner when it comes to great first impressions. But don’t […]

2410, 2014

The Blame Game

October 24th, 2014|

blameToo often, we blame bad service on the people who actually deliver the service.

Sometimes it’s not their fault at all, yet they get the blame!
Sadly, the complaints rarely make it as far as the (possibly overpaid, often overworked) executive who made […]

1506, 2014

You can employ people…

June 15th, 2014|

employ-peopleYou can employ people and hire hands to work for you, but you will have to win their hearts to have them work with you.

William J. H. Boetcker

1104, 2014

Triggers and Red Flag Words

April 11th, 2014|

redflagEveryone of us has times when it seems someone else is causing us angst.

Often it is as simple as a look on their face or a word they use… perhaps it’s the tone, the tempo or volume…. it can seem as […]

1103, 2014

In Dead Poet’s Society

March 11th, 2014|

dead-poetsRobin Williams claimed…Carpe Diem!…Seize the Day!

Every day YOU and I have the opportunity to decide how we will use our time. Will we fritter it away – being too scared to act?

Become so wrapped up in something that you forget […]

2410, 2011

The Computer Won’t Let Me Do That

October 24th, 2011|

blog-computer-says-noThe next time a customer service rep says, “The computer won’t let me do that” or “The system tells me what to do,” remember this:

Behind every such phrase is a set of processes designed, or at least endorsed, not by computers but by human beings somewhere in […]